Marlow & Sons
On the invoice
The phone price, and what could sit beside it
The number you are quoted on the call is the number at the door. Here is exactly what it already covers.
Already in the price
- The van, the drive and the time to get to you
- Picking and non-destructive entry attempts
- Testing every lock with you before we leave
- The written quote, before anything is touched
- ID checks, both directions
Genuinely costs more
- Replacement cylinders and hardwareAt cost
- Transponder and smart-key blanksFrom $180
- High-security and restricted keywaysQuoted per system
- Safe drilling consumables on a forced openingAt cost
- Callouts beyond the service areaAgreed before dispatch
Never on our invoice
- A night, weekend or public-holiday loading
- A call-out or fuel fee inside the service area
- A "difficult lock" surcharge invented at the door
- A card-payment surcharge
- A cash-only demand — we take cards on every job
If the job is different from what you described on the phone, you hear the new number before anything is touched. A locksmith whose price only appears once you are already outside in the cold is not quoting; they are negotiating.
